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Frequently Asked Questions

PLEASE NOTE: Due to the ever changing situation surrounding Novel Coronavirus (COVID -19), services for the City of Prosser may be subject to changes. Please see each Department's page for up to date information on any changes to services/hours/events.

 

The City of Prosser dedicates itself to the support and service of our community. If you are in search of a service or function, please review the frequently asked questions below and explore the many community based services offered.

 

 Animal Licenses

Q: How do I get a dog tag and what are the costs? A: Dog registration is required as part of Prosser Municipal Code 6.16. To register your pet, please complete the application available at City Hall or on the City’s website on the Forms and Publications page (www.cityofprosser.com/forms). All dog licenses expire on December 31st of the expiring year.  It is important to register your pet because in the event your dog does get loose we can quickly get him/her home to you. In addition to completing the application, a fee must be paid.  The following fees apply accordingly:

Spayed or neutered:

 Not spayed or neutered:

1 year license: $20.00

 1 year license: $35.00

2 year license: $25.00

 2 year license: $60.00

3 year license: $30.00

 3 year license: Not Available

 

 

 

 

 

Q: When do I need to get a dog tag? A: Prosser Municipal Code 6.16 indicates any dog over the age of six (6) months old shall be licensed.

Q: What if I lose my dog's tag? A: Things happen and it’s okay.  Just pay us a visit and we can issue a new tag for $5.00.

 

 Aquatic Center

Q. What are the hours for the Prosser Aquatic Center? A. To view the hours for the Prosser Aquatic Center, please see "Hours" on the Aquatic Center's page (www.cityofprosser.com/pachours).

Q. Can I pay with a debit card? A. Yes.  The Prosser Aquatic Center accepts Discover, Mastercard, and Visa cards.

Q. Do I have to pay even if I am not swimming? A. Yes.  The PAC offers more than just a swimming experience.  The facility has pavilions, chairs, grills, and picnic tables for all those entering the facility to utilize (available on first come, first serve basis).

Q. How can I find out when Prosser Piranhas swim meets are scheduled? A. Prosser Aquatic Center staff will post any scheduled swim meets for the day at the facility’s entrance.  A complete schedule can be found online at www.prosserswimteam.org, under Schedule.

Q. How do I contact the Prosser Piranhas swim team? A. Prosser Piranhas contact information can be found on their website at www.prosserswimteam.org.

Q. When are lap swim hours? A. To view the lap swim hours for the Prosser Aquatic Center, please see "Hours" on the Aquatic Center's page (www.cityofprosser.com/pachours).

Q. Can I reserve a pavilion? A. Yes, you can make a reservation online through our Rec1 system (https://secure.rec1.com/WA/city-of-prosser-wa/catalog). All fees must be paid before the reservation is confirmed.

Q. Can I reserve a grill in advance? A. Yes, to guarantee the use of a grill advance reservation is encouraged. No grills will be rented at the entrance but are available on a first come, first serve basis.  Please note: pavilion rentals, party rates, and pool reservations include the use of a grill(s). All grills require patrons to bring their own charcoal.

Q. Can I rent the pool for a private party? A: Yes, the PAC is available for private party rentals. To view the available rental times/fees and to make a reservation please see our Rec1 system (https://secure.rec1.com/WA/city-of-prosser-wa/catalog). All fees must be paid before the reservation is confirmed.

Q. Can I pay in advance for someone that will be coming later in the day? A. Unfortunately not.  The facility is quite busy so it is impossible for the cashiers to hold money or keep a list of names for individuals to enter the facility at a later time.

Q. Do I have to pay to enter the facility again if I leave? A. If you need to leave the facility, get a stamp from the cashier and this will allow you to re-enter the facility the same day without having to pay admission. However, if you forget to get a stamp prior to leaving the facility you will be required to pay again to enter the facility.

Q. What are the admission prices for the PAC? A. To view the prices for daily admission, punch cards, season pool passes or wellness passes, please see "Admission Fees" on the Aquatic Center's page (www.cityofprosser.com/pacfees).

Q. Can I bring my own chairs, shade tent, tables? A. Yes, you are more than welcome to bring your own chairs, shade tents, or tables (please be considerate of other patrons and do not block their view of the pools). All items must be removed by 7:30 p.m. each day since the PAC does not have storage space for lost or forgotten items.  The PAC is not responsible for lost or stolen items.

Q. I forgot my pool pass, can you look me up? A. Yes, we have the ability to look up individuals with season passes.  However, please bring your pool pass every time you visit the PAC.  This will ensure you can enter the facility quickly and efficiently.

Q. Can I go get my kids that are swimming inside? A. No, we cannot allow individuals to enter the facility without payment.  The Cashiers have an intercom system that can be used to page children to come to the entrance for pickup.

Q. Do you sell swim diapers? A. Swim diapers are FREE and can be obtained at the main office.  All children who are not toilet-trained are required to wear swim diapers in the pools.

Q. Do you have lifejackets for rent? A: Yes. The PAC has lifejackets for use. They require one of the following items as a deposit: ID/Driver's License, Cell Phone, Car Keys.

Q. Does it cost more to enter the PAC if we are from out of town? A. Yes, but not by much.  The discounted fee provided to Prosser residents takes into consideration their support of the aquatic center by paying annual taxes.

Q. Why do you need to know where we are from? A. We like to know how far PAC patrons are traveling to visit our facility. We use this information for reports and to help determine programming for the facility.

Q. Will there be a place to put bikes at the entrance? A. A bike rack is available for use at the entrance of the PAC.

Q. How old do you need to be to enter the facility by yourself? A. You must be 10 years old to enter the facility by yourself.  Children ages 4 to 9 must be accompanied by a person at least 13 years of age or older.  Children 3 and under must be accompanied by an adult (18 or older).

Q. Is there a family swim session? A. Yes.  The Prosser Aquatic Center has a scheduled family swim session on Mondays from 5:30 p.m. - 7:30 p.m.  This is held during the regular open swim hours, however, cost of admission to the facility on this night is only $1 (both Prosser residents and non-residents) per person.

Q. Can I use the PAC phone to call home? A. Yes. A phone is available for public use. However, in the event of a facility emergency phones will not be available at that time.

Q. Can I bring food inside? A. Yes, however glass or ceramic containers, gum, sunflower seeds, and alcohol are not allowed inside the facility.

Q. Why does my child have to do the lap swim test again to be in the deep end if they already passed? A. The lap test ensures your child will be able to swim or use the slide safely.  Prior to requiring the lap swim test, the lifeguards were rescuing children frequently. Due to the large number of children that come to our facility every day, it is impossible for the lifeguards to remember each individual child who has passed their lap swim test. Bracelets are given when a child passes the lap swim test and as long as the child has the bracelet on they will not be required to take the lap swim test again. 

Q. What happens if the PAC closes for bad weather or another incident? A. The Prosser Aquatic Center offers coupons to patrons for a half hour after the incident occurs. This coupon will allow patrons to visit the facility at another time. However, if we anticipate to re-open the facility within a one (1) hour time frame, hand stamps will be given for same day re-entry.

 

 Building and Permits

Q: When do I need a building permit and what are the costs? A: A permit is needed if you are constructing, enlarging, altering, repairing, moving demolishing or adding to a structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical, or plumbing system.  Also, a permit is needed for a fence. The costs vary depending on the type of project. For more information, please contact the Building Department at (509) 786-8210. 

Q: Do I need a permit to build a fence? A: Yes

Q: What is my building permit going to cost? A: This depends on the size and type of the project.  Once a completed building permit application has been submitted, the Building Department assesses fees based upon the valuation of the project and other associated costs.  The total cost is available once the application has been reviewed and the permit is ready for pick-up.  Building permit applications are available at City Hall or on the City’s website on the Forms and Publications page (www.cityofprosser.com/forms).

Q: Do I need a permit to install new windows? A: If you are replacing windows with the exact same size and not changing any of the structure, then a permit is not required. However, if you change the structure around the window or the size of the window, then a permit is required.

Q: How do I find my property lines? A: The City of Prosser can provide information about the general location of property lines. To get an exact location, a property owner should hire a surveyor and have a record survey done.  Check with the Building Department at (509) 786-8210 to determine if a record survey has already been done for your property.

 

 Business Licenses

Q: How do I get a business license? A: The City of Prosser contracts with the Washington State Department of Revenue Business Licensing Service (BLS) to provide for business license services. Businesses are able to apply for a City of Prosser business license endorsement at any time. The fee for a business license is $50.00 but, please note, that the State may charge additional processing fees. Please visit their website (www.bls.dor.wa.gov) for more information.

Q: Do I already have a City of Prosser business license? A: Please visit the State of Washington Department of Revenue Business Licensing Service's (BLS) website (www.bls.dor.wa.gov). BLS has an online search tool you may use that will show you the endorsement(s) you currently hold and their status.

Q: When do I need a business license for the City of Prosser? A: Prosser Municipal Code 5.04 outlines the business types which are required to obtain a business registration for the City of Prosser. Generally, if you are conducting business within the City limits, are not part of a charitable organization, not a vendor in a community fair or bazaar, and not a lessor of property then you are required to register your business.

Q: Can I get one license to conduct business throughout the State? A: Unfortunately, no. It will be necessary for you to contact each jurisdiction to verify what/if any licensing procedures apply.  The Department of Revenue Business Licensing Service may be able to assist you with determining which cities may use their licensing services.

Q: Who do I contact for a tax identification or UBI number? A: You may visit the State of Washington Department of Revenue Business Licensing Service's website (www.dor.wa.gov) for information regarding your tax identification or UBI number. The Department of Revenue can also be contacted at the Olympia office at (800) 647-7706.

Q: How do I register my trade name? A: Trade names are registered using the Business License Application.  Simply list each name you want to register on the Business License Application.  In addition to the $19.00 processing fee, there is a $5.00 charge for each name you register.

Q: How can I add a trade name to my existing business? A: Add your UBI number and list each name you want to register on the Business License Application from the Business Licensing Service.

Q: Who can I contact for more information on business licenses in Washington? A: For more information regarding doing business in Washington, you may visit the State of Washington Department of Revenue Business Licensing Service's website (www.bls.dor.wa.gov).  

Q: Who do I call to see if there are complaints about a business? A: If there are complaints about a business, please contact the Better Business Bureau at (800) 356-1007 or by email at info@spokane.bbb.org. This office serves Eastern Washington, North Idaho and Montana.

 

 Code Violations

Q: How do I report a code violation? A: There are several ways to report potential violations. Citizens may report the violations by filling out a Code Compliance Request Form, they may send an email to the Community Service Officer (CSO), they may call in a complaint at (509) 786-1500 ext. 8211, or they may visit the CSO’s office located at the Prosser Police Department.

Q: How can I find out if there is a code violation? A: The Prosser Municipal Code is available to anyone by visiting www.codepublishing.com/wa/prosser. Any further questions may be answered by speaking to the Community Service Officer directly.  Chapter 8 identifies health and safety related violations, Chapter 18 identifies zoning related violations, and Title 15 identifies building related violations. Citizen complaints are generally covered in one of these three chapters.

Q: I filed a complaint with the Community Service Officer, why has the problem not been fixed yet?  A: As specified in the Prosser Municipal Code, the home owner must be given a reasonable amount of time to abate the violation before the City will impose infractions or other abatement methods upon them. For most violations this is approximately ten (10) business days from the date of the notice.  Certain violations may take a month or more to abate depending on the circumstances.  If the violation poses an immediate hazard it may be remedied by the City of Prosser.  You may see a flow chart of the process by clicking here.

Q: I received a letter from the Community Service Officer however I do not have enough time to abate the violation, what can I do? A: Often times, the City can work with citizens to abate violations. If you receive a notice from the Community Service Officer (CSO) and are unable to abate the violation within the time specified, contact the CSO and explain your concern. The CSO will be happy to work out a schedule to meet your needs.

Q: I received a notice from the Community Service Officer regarding an inoperable/junk vehicle but all of my vehicles are in working condition, what do I do? A: Often times the Community Service Officer will identify vehicles that are deemed inoperable by the Property Maintenance Code for the City of Prosser, although the vehicle may physically run and can be driven, you have more than likely received the notice because the vehicle license tabs are expired and need to be renewed, as stated in the code.

 

 Council

Q: How do I address the City Council about an item listed on the current Council meeting agenda? A: The City asks all members of the public that wish to comment on Council agenda items, to please contact City Clerk Rachel Shaw via email at rshaw@ci.prosser.wa.us or by phone at (509) 786-8218, no later than 4:00 p.m., the day of the meeting. Please state your first and last name, city of residence and the agenda item you wish to comment on.

Q: How do I make a presentation to the City Council at a Council meeting? A: It is best to submit a written request to the City Clerk's Office (either by mail, in person, or by email) at least one week prior to the next regularly scheduled City Council meeting.

 Finance

Q: Does the City charge for Non-Sufficient Funds (NSF) checks? A: In the situation where a payment is returned to us, a $20.00 fee is charged to the account or customer. Additionally, it may be helpful to note that the payment will be processed twice before being returned to the City.

Q: If I am a vendor of the City, how can I expedite the receipt of my payment? A: The City issues payment of invoices twice a month, except during the holidays. The date of payment directly correlates with City Council meetings, which occur on the 2nd and 4th Tuesday of each month. In order to insure timely payment is received, it is important to issue the City an invoice as soon as possible. The next most important thing you can do is to send the invoice to Accounts Payable, PO Box 1639, Prosser, WA 99350.

Q: What payment methods does the City of Prosser accept? A: The City offers the “Pay with Plastic” program. Customers are able to pay for utility, recreation, building, etc. charges over the counter using their debit or credit cards (Visa, Discover, and MasterCard accepted). In addition, you may now view, register and/or pay for many of our services online. Please note, for debit/credit card transactions made over the counter, City staff may ask to see a valid form of ID. If making a payment over the phone, staff will verify they are speaking with the Cardholder before charges are applied. This is an effort made to protect the financial security of our residents.

Q: Does it cost anything to sign up for online bill payment? A: No. It's free to sign up for online bill payment and to use the service.

Q: What is Xpress Bill Pay? A: Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, www.XpressBillPay.com.

Q: What payment choices do I have in Xpress Bill Pay? A: You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

Q: What will my bill look like online? A: We try to match the look of your paper statement as much as possible, so you'll find it easy to read your bill onscreen.

Q: What other information is available in Xpress Bill Pay? A: you can view up to a year's history of your account online, so you can compare your current bill to a year ago.

Q: Do I need to pay my bills from my computer? A: Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you're out of town when your bill is due.

Q: How do I know the payment went through? A: After you complete the transaction, you can receive an e-mail to confirm that your payment was processed.

Q: Is my information safe? A: Absolutely. All the transactions are handled on secure servers. As long as you don't give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.

 

 Garbage & Recycling Services

Q: My garbage pickup day falls on a holiday, will it still get picked up? A: Yes. Although extras services, dumpsters, and the offices are closed on holidays, regular residential garbage pickups still occur as scheduled.

Q: Will my garbage still get picked up if the weather is bad? A: Depending on the weather conditions, there could be some delay in your garbage service.  For example, if roads are icy and you live on a hill the garbage truck can have problems getting up the incline.  In this instance, they will return the next day to pick up your garbage if the weather allows.  You can check the City’s social media pages (Twitter and Facebook) for routes that will be missed due to weather.

Q: Where can I recycle? A: Recycle bins are located at the City Transfer Station, 1605 Sherman Ave (located at the corner of 10th Street and Sherman Avenue).

Q. What is accepted for recycling? A: There are two bins available at the Transfer Station for recyclables. For a list of items accepted in each bin, please see the Recycling page (www.cityofprosser.com/recycle).

Q: How much will it be if I want to increase/decrease my garbage? A: Monthly rates are subject to rate increases. Please see the Forms and Publications page (www.cityofprosser.com/forms) for the current rates for different garbage service options.

Q: What are the dump/transfer station hours? A: The hours for the dump/transfer station are as follows:
Wednesday: 9:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 5:00 p.m.

Q: Where is the dump/transfer station located? A: 10th Street & Sherman Avenue at the City Yard and Shop site.

Q: What are the dump/transfer station prices? A: The prices for the dump/transfer station are as follows:
$10.00 minimum charge

$18.00 per yard
$74.49 refrigerator/freezer
$17.78 other appliances
$6.22 tires ($11.55 with rims)
$8.00 truck tires ($13.33 with rims)
3.6% refuge tax

Q: How do I order a dumpster? A: If you would like to order a dumpster for your regular garbage service, contact us at (509) 786-2332. We can help you determine the size for your service and place the order for you.

If you would like to order a dumpster for temporary use or for a special project please contact us at (509) 786-2332. A $500.00 deposit must be paid before a temporary dumpster is ordered. Costs for each type of dumpster differs based upon size and weight.  Please contact us and we can help you determine what type of dumpster will best suit your project or need.

Q: What can I do if I have extra garbage? A: City of Prosser residents have two options when it comes to dealing with extra garbage.

• Option 1: There is a transfer station available that accepts a variety of waste. For more information about the transfer station please reference the answers provided above.
• Option 2: Residents are also offered an extra pick up.  Basin Disposal Inc. (BDI) provides residents with weekly extra pick-ups. Residents with appliances and large items can request pickups on Mondays or Thursdays, while residents with smaller items and yard waste will be picked up on the Tuesday or Friday extra pick-up route. The route is determined by your normal garbage pick up day. If your pick up day is on Tuesday or Wednesday than your extras will be picked up on Tuesday. If your pick up day is on Thursday or Friday than your extras will be picked up on Friday. All items must be at the street where your normal garbage is picked up weekly. Please note that BDI staff is not able to enter your property to retrieve items. Most items can be picked up at no cost but a few items will incur a fee (please see the dump/transfer station prices above). These charges will be added to your monthly utility statement.

 

 General Information

Q: What are the office hours? A: City Hall is open Monday – Friday, 8:00 a.m. – 5:00 p.m., excluding holidays.

Q: How do I get public records information? A: Simple requests for information can be submitted directly to City staff.  However, if you are requesting public documents, particularly in large numbers, a "Request for Public Records Form" should be filled out. The City of Prosser must provide a response to a request for public records within five business days by either (1) providing the record, (2) acknowledging receipt of the record and providing a reasonable estimate of the time in which a response will be made, or (3) denying the request. Additional response time beyond five days may be based upon a need to clarify the request, to locate and assemble the records requested, to notify people and agencies affected by the request, or to determine whether any of the requested records are exempt from disclosure. The following days are exempt as one of the five days in computing response times: the day the request is received, Saturdays, Sundays, and holidays. Forms are available on the City's website on the Forms and Publications page (www.cityofprosser.com/forms).

Q: How do I get in touch with other agencies or City partners? A: Please see the City's Community Directory (www.cityofprosser.com/communitydirectory) for contact information of other agencies or City partners.

Q: What are the Benton County Courthouse phone numbers? A: Please visit the Benton County website (www.co.benton.wa.us).

Q: How do I know when burn days are? A: Information regarding Benton County Burn Days can be obtained by calling Benton Clean Air Authority (800) 856-6377 or West Benton Fire & Rescue at (509) 786-3873.

 

 Parks

Q: How do I reserve a City park? A: You can make a reservation online through our Rec1 system (https://secure.rec1.com/WA/city-of-prosser-wa/catalog). All fees must be paid before the reservation is confirmed. 

Q: What are the park hours? A: The parks and bathrooms are open every day from 7:00 a.m. to 10:00 p.m. during the months of April through October.

Q: Can I reserve the park all day? A: Yes, however in order to keep the cost of park reservations low, please ONLY reserve the times needed for your event. Parks are available for reservation from 8:00 a.m. until 9:00 p.m.

Q: What are the locations of the parks? A: The location for each park within the city limits can be found below. You may also view the MAP OF PARKS.

City Park (1301 Sommers Avenue)
E.J. Miller Park (920 S. Kinney Way)
Crawford Park (200 3rd Street)
Market Street Park (1100 Market Street)
Farrand Park (425 3rd Street)
Greenway Park (1604 Grant Street)
Village Park (109 New Gate Drive)
Rotary Park (316 Wine Country Road)

 

 Police

Q: What are the Business Office hours? A: The Prosser Police Department Business Office is open Monday-Friday, 8:00 a.m. to 5:00 p.m.

Q: How can I get a copy of a police or accident report? A: Requests for copies of police reports are handled as a request for public record. You will need to fill out a "Request for Public Records Form." This form is then given to the Police Department's Senior Administrative Assistant for processing. You may also submit a request for information online (www.cityofprosser.com/forms). The City of Prosser Police Department must provide a response to a request for public records within five business days by either (1) providing the record, (2) acknowledging receipt of the record and providing a reasonable estimate of the time in which a response will be made, or (3) denying the request. Additional response time beyond five days may be based upon a need to clarify the request, to locate and assemble the records requested, to notify people and agencies affected by the request, or to determine whether any of the requested records are exempt from disclosure. The following days are exempt as one of the five days in computing response times: the day the request is received, Saturdays, Sundays, and holidays.

Q: How can I get a copy of my full criminal history? A: A copy of your complete criminal history can be obtained through the Washington State Patrol WATCH Program. For more information please see their website: https://www.wsp.wa.gov/crime/criminal-history/

Q: How do I contact the Police Department for non-emergency questions or concerns? A: The Prosser Police Department is located at 1227 Bennett Avenue, Prosser. You may also contact the Police Department using the non-emergency line (509) 786-1500 or (509) 786-2112 for police dispatch.

Q: Where do I pay my parking/traffic ticket? A: Parking ticket or other traffic tickets issued by the Prosser Police Department can be paid at the Benton County District Court located at 620 Market Street, Prosser. You may contact the Benton County District Court office by phone at (509) 786-5480, fax (509) 786-5484 or by visiting their website (www.co.benton.wa.us).

Q: When can I have my fingerprints taken? A: Fingerprints are taken at the Prosser Police Department by appointment Monday-Friday from 10:00am-4:30pm. Call (509)786-1500 to schedule an appointment. The fee is $20.00 for the first card and $5.00 for each additional card. Fees are per person and must be paid at Prosser City Hall prior to printing.

Q: Where can I find information on applying for a Concealed Pistol License (CPL)? A: You may apply for a Concealed Pistol License at the Prosser Police Department if you are at least 21 years of age and live within the city limits of Prosser (other requirements apply). You must fill out the "Concealed Pistol License Application" and turn that in to the Police Department during general business office hours. If you live outside of the city limits you must apply with the Benton County Sheriff's Office located on the second floor of the Prosser Courthouse. The form can be found on the Police Department page (www.cityofprosser.com/police).

Q: How do I request a police ride-along? A: The Prosser Police Department Ride-Along Program is offered to residents, students who reside in the city limits, and those employed within the City. Every attempt will be made to accommodate interested persons however any applicant may be disqualified without cause. You may apply online using the "Ride-Along Program Application" or in person at the Prosser Police Department during general business office hours. The following factors may be considered in disqualifying an applicant and are not limited to:
• Being under 18 years of age.
• Prior criminal history.
• Pending criminal action.
• Pending lawsuit against the Department.
• Denial by any supervisor.

Q: How do I request a police officer presentation? A: The Prosser Police Department will generally provide crime prevention activities such as residential inspections, business inspections, community presentations, school presentations, etc. within the limits of available resources. To request a presentation you may submit the "Presentation Request Form" online or in person at the Prosser Police Department during general business office hours.

Q: How do I retrieve an item that is being held in Evidence? A: To retrieve recovered property or evidence in the Police Department's possession, you must call (509) 786-8222 to schedule an appointment, as the Evidence Room is a restricted area and the personnel assigned is not always available.

Q:  What agencies are dispatched by the Prosser Police Department? A:   NONE.  Prosser Police, Fire and Emergency Medical Services (EMS) are dispatched by SECOMM (Southeast Communications). For emergencies, dial 9-1-1.  For non-emergencies, call (509) 786-2112 or (509) 628-0333.

Q: Is the Prosser Communication Center a 911 center? A: No. 911 calls are received through SECOMM (Southeast Communications).

Q: How many officers are there in the Prosser Police Department? A: When fully staffed, the Prosser Police Department has thirteen (13) commissioned officers which includes the Chief of Police. Patrols are staffed 24/7. The Prosser Police Department also has one (1) Community Service Officer who handles Animal Control and Code Enforcement for the city.

Q:  Where do I go to get an Anti-Harassment Order, Restraining Order, Protection Order, or a No-Contact Order? A:  Benton County District Court Prosser or Benton County District Court Kennewick. 

Benton County District Court Prosser
620 Market Street, Prosser
(509) 786-5480

Benton County District Court Kennewick (Benton County Justice Center)
7122 W. Okanogan Place Bldg. A, Kennewick
(509) 735-8476

Q: Do I need to register my security alarm? A: If you have a burglary and/or robbery alarm installed in your residence or business within the city limits of Prosser you are required to register your alarm with the City of Prosser Police Department. Registration fee is FREE. Failure to register your alarm system will result in a $50 penalty. The "Alarm Registration Application" is available on the City's website on the Forms and Publications page (www.cityofprosser.com/forms). Registration is not required for residential fire alarms, or medical alert alarms.

 

 Public Works

Q: When does my street get swept? A: The streets get swept by day and section of town.  The downtown area is swept on Fridays. The rest of town is on a weekly schedule. It is broken up into 4 areas. Each Tuesday the Public Works Department sweeps one of these 4 areas. You can see the complete schedule on the Public Works Street page (www.cityofprosser.com/streets). For more information, please contact the Public Works Department at (509) 786-7300.

Q: What do I need to do if I'm going to be working in the City right of way (ROW)? A: You will need to fill out an "Encroachment Permit Application." The Public Works Director will review your application and let you know if it is approved and if there is other information regarding your project of which you should be aware. There is a $50.00 fee if an inspection is not required and a $75.00 fee if an inspection will be required. Encroachment Permit Applications are available at City Hall or on the City’s website on the Forms and Publications page (www.cityofprosser.com/forms). 

Q: How do I know where the right of way (ROW) is on my street? A: The City’s ROW can vary from 20 feet to 80 feet.  Please contact the Public Works Department at (509) 786-7300 to inquire where the ROW is on your street.

Q: Who do I call if I'm going to be digging around my house? A: The Utilities Underground Locating Center, 1-800-424-5555. You can learn more by visiting their website at http://www.callbeforeyoudig.com/.

Q: What do I need to do if I want to trim or remove my trees? A: This depends if the trees are in your yard or in the City right-of-way (ROW).  If the trees are on your property then no approval from the City is necessary for tree maintenance.  If the trees are in City ROW, they are considered street trees and there is a process to be followed by the home owner if they desire to maintain a city street tree. You will need to fill out a "Street Tree Maintenance Permit" prior to doing any work to the trees. The Public Works Director will review your application and if it is approved you can proceed with the work.  There is no cost for a Street Tree Maintenance Permit.  Forms are available at City Hall or on the City’s website on the Forms and Publications page (www.cityofprosser.com/forms).

Q: Am I required to maintain a City tree in front of my house? A: It is the property owner’s responsibility to maintain the City trees in front of their house. You must get approval from the City prior to doing any trimming or removal of the trees, but you can care for them and treat them properly as necessary without approval from the City.  If the trees are City street trees, then you will need to fill out a "Street Tree Maintenance Permit" prior to doing any work to the trees.  These forms are available at City Hall or on the City’s website on the Forms and Publications page (www.cityofprosser.com/forms).  The Public Works Director will review your application and if it is approved you can proceed with the work. There is no cost for a Street Tree Maintenance Permit. Please visit the Washington State Department of Natural resources website (http://www.dnr.wa.gov/urbanforestry) for more information on Urban Forestry or the Benton/Franklin County Extension (http://benton-franklin.wsu.edu/).

Q: Who do I call when I notice a problem, like a broken tree limb, pot hole, or a burnt out street light? A: If you notice a problem, like a broken tree limb, pot hole, or a burnt out street light, you can call the Public Works Department at (509) 786-7300 and leave a detailed message with the Public Works Assistant or you can go online (www.cityofprosser.com/report) and fill out the "Report a Problem to Public Works" form. When you submit an online report, the issue will be reviewed by Public Works staff as soon as possible and will be sent to the appropriate personnel for action. Please be specific in your reports, as this will increase the effectiveness of  the response to your request. Please do not use the online report form for emergencies. For after hours emergencies, please call (509) 786-2332.

 

 Recreation

Q: Does the City of Prosser offer year-round programming for youth? A: The Prosser Parks and Recreation Department is in the process of bringing year-round programming for toddlers, youth, adults, and seniors. However, the City of Prosser has a strong partnership with the Boys & Girls Club. The Club provides youth in the community with the opportunity to participate in engaging programs after school each day and during the summer. For more information on the Boys & Girls Club visit their website (https://greatclubs.org/find-a-club/prosser-branch/) or call the Club at (509) 786-2600.

The Prosser Branch of the Mid-Columbia Library also offers a number of summer activities for babies, toddlers and youth. For more information, please contact the Prosser Library at (509) 786-2533 or view events online (www.midcolumbialibraries.org). There are also other organizations within the community that offer youth programs throughout the year.

Q: What programs does the City of Prosser offer for youth? A: The Parks and Recreation Department offers youth the opportunity to participate in the NFL Flag Football program in the spring and Prosser Little League in the summer which consists of t-ball, mini ball, baseball, or softball. For more information on these programs visit the City of Prosser's Parks and Recreation webpage (www.cityofprosser.com/rec). Also during the summer season, the City of Prosser also offers swim lessons through the Prosser Aquatic Center. For more information on swim lessons, please see the PAC webpage (www.cityofprosser.com/pac). In addition, the City has partnered with Challenger Sports (www.challengersports.com) and Skyhawks (www.skyhawks.com) to offer more summer programs for our youth. Please visit their websites for more information on camps offered. 

Q: How do I sign my child up for a current program? A: All program sign ups are done online through our Rec1 system. (https://secure.rec1.com/WA/city-of-prosser-wa/catalog

Q: Can I volunteer to be a coach? A: Yes. We are always looking for coaches for our NFL Flag Football and Prosser Little League programs. Volunteer forms are available online under our Forms and Publications page (www.cityofprosser.com/forms) or can be picked up at City Hall.

Q: How long are the program seasons? A: Each program runs for about two months.

Q: How are teams assigned? A: Teams are assigned at random and every effort is made to ensure an equal number of players, however, you may have the option to choose a coach if possible.

Q: What equipment is provided to the coaches? A: Coaches are provided all the necessary equipment for the program they are coaching.

Q: Can I sponsor a team? A: Absolutely! Without the support of our sponsors the Prosser Little League program would not be possible or any other program. Team sponsorships are $200.00 and help cover the cost of team apparel, purchasing of equipment, awards, and supplies for the end of season party. See our Sponsorship page for more information for additional information on other programs/events that need sponsorships.

Q: Can I sponsor other events? A: Yes, we have several events each year where event sponsors are needed. Please see our Sponsorship page for more information or call the Recreation Department at (509)786-8225. 

Q: I cannot sponsor a team but can I make a monetary donation to the program? A: Yes absolutely. If you would like to make a monetary donation we just ask that a note is included with your donation stating which program would like to sponsor. Any monetary donations are gladly accepted and will be put to good use in providing our youth with a fun and enjoyable experience.

 

 Utility Bills

Q: Why do I pay for irrigation when I don't have irrigation? A: Some properties are assessed irrigation charges even though they do not consume irrigation water because these properties have access or a water right to irrigation water. Prosser Municipal Code Section 13.03 outlines the different fees associated with irrigation billings. Properties are assessed irrigation fees based on their service type and lot size since the City is assessed a fee by Sunnyside Valley Irrigation District based on the same formula for the entire city.

Q: How are irrigation charges billed? A: Irrigation charges are not a usage based fee. Irrigation charges that you pay monthly on your bill are charges that SVID requires to be paid on the property size that is located in the district. This fee is required to be paid whether you receive irrigation water or not. The City pays SVID the full assessment amount for each property in January of each year. The City then breaks that yearly assessment up over the 12 months and charges the customers an equal monthly payment. Therefore, because it is an assessment on your property and not a usage based fee, no credits can be given for irrigation charges due to delays or interruption of service.

Q: How do I request my water be turned off/on? A: If you would like your household water turned on or off, please contact City Hall at (509) 786-2332.  Only property owners are allowed to make changes to service.  If you are a tenant, you must contact the owner and have them make the request.  You can also e-mail this request to: ub@ci.prosser.wa.us but please understand that at times employees are not always able to receive e-mails. In order to ensure the request is filled promptly, a phone call may be the quickest solution.

Q: How many times can I request my water turned on/off in a year? A: A customer can request their water turned on or off no more than twice (2) in a calendar year. Any additional requests for water to be turned on or off will result in additional fees.  There will be a $25.00 fee when requesting water to be turned on or to be turned off.  Only property owners are allowed to make changes to service.

Q: Can both the owner and the tenant receive a utility bill? A: Both the tenant and owner can receive a utility bill. An owner can choose to: (a) send the utility bill to the tenant and themselves, (b) send the utility bill just to the owner, or (c) send the utility bill to the tenant only by filling out the "Waiver for Combine Billing Statement Mailing Form." A “Utility Billing Customer Request Form” must be also be completed to fulfill this request. Forms are available at City Hall or on the City’s website under the Forms and Publications page(www.cityofprosser.com/forms).

Q: How do I change a bill into my name? A: If you have purchased a property and would like to change the utilities into your name you must complete an “Application for Service” form and submit a recorded copy of your Statutory Warranty Deed. The City uses these documents to verify that the sale is complete. Forms are available at City Hall or on the City’s website under the Forms and Publications page (www.cityofprosser.com/forms). If you are a tenant and have moved into a new address and want to have the bill mailed to you, you will need to have the owner of the property complete a “Utility Billing Customer Request Form.” Forms are available at City Hall or on the City’s website under the Forms and Publications page (www.cityofprosser.com/forms). Only property owners are allowed to make changes to their utility account. The bill will remain in the property owners’ name but can be mailed to any address the owner indicates.

Q:  How do I change a mailing address? A: A "Utility Billing Customer Request Form" must be filled out. Only property owners are authorized to make changes to their utility account. If you are a tenant and need the mailing address for a utility bill to be changed, you must contact the owner and have them fill out the form.  You may, however, come in to City Hall and pay on the account at any time. Forms are available at City Hall or on the City’s website under the Forms and Publications page (www.cityofprosser.com/forms).

Q: Why is my bill so high? A: There are several factors that go into calculating each utility bill such as lot size, meter size, consumption, and many other factors which may impact your individual statement. Some quick things you can do yourself to determine why your bill has changed are:
• Review the water consumption chart located on your bill which compares previous monthly water consumption. If you have consumed more water than in prior months, then that may be the reason for part of the changes you see in your statement.
• Have there been any rate increases? Occasionally rates do change. The City notifies residents as soon as we know that rates are changing. Typically, notices like this can be found in the monthly newsletter, local paper, and on the City’s webpage.
• Have you had any service changes? Did the number of occupants in your home change during the billing period? Did you have extra garbage service, or other changes which might have occurred during the billing cycle? These simple questions might indicate a change.
• Have you noticed any leaking faucets or toilets? Many of the questions we receive about high water bills can be associated with small household leaks. You might be surprised how a little leaking faucet can impact your monthly bill. If you suspect a leak, our knowledgeable team of Public Works professionals is available to assist you in determining if you have a leak.

If after considering all of this you still are not able to determine why your bill has changed, please do not hesitate to contact us at (509) 786-2332 or you may email our Utility Billing Clerk at ub@ci.prosser.wa.us. Our front desk personnel will be happy to help review your statement and answer any questions you may have.

Q: What is a winter average and how is it calculated? A: A: Residential sewer users are charged based on a winter average. This charge is calculated based on your water consumption during the months of December, January, and February. We use those consumptions to find the average consumption per month. Then just like the water charges, there is a base rate for 400 cubic feet, which is $40.12 (rate for 2021). The remaining cubic feet is charged at $2.59 per 100 cubic feet. For example, if your utility bill showed a total monthly sewer charge of $66.02 and your water consumption was as follows: December 2019 = 800; January 2020 = 1,320; February 2020 = 2,080, then the following calculation was used to figure your monthly sewer charge:

800          
+ 1320 4200 1400 1000 10 $40.12
+ 2080 /3 - 400 /100 x $2.59 + $25.90
= 4200 = 1400 = 1000 = 10 = $25.90

= $66.02

 

Q: What if I can't pay my bill or the bill is late? A: Utility bills are due on the 10th of each month. The City is now able to offer extensions or payment arrangements on utility accounts, per Prosser Municipal Code (PMC) 13.10.210. Please see the Utility Deferral Agreement Procedures for more information on how to apply for an extension or payment arrangement.  It should be noted that the City will only allow 2 deferral agreements for each service address per calendar year. 

If you are in need of financial assistance, you may contact the following agencies:

Q: What do I do if my water has been shut-off? A: Unfortunately, in some cases, we are required to disconnect services. This can be caused by the failure to pay a delinquent balance, a returned check, or for emergency water system repairs. We diligently attempt to contact impacted property owners by distributing advance notice whenever possible. In addition, properties disconnected for non-payment will be tagged with a yellow notice indicating the reason for the disconnection and the amount due to reconnect services.

If your water is turned off Monday – Friday 8:00 a.m. to 5:00 p.m. contact us at (509) 786-2332 and we can assist you. If you find that your water is disconnected and it is outside of these hours please contact us during our regular business hours and we can assist you at that time.

Q: What kind of payments does the City accept Discover, MasterCard, or Visa for? A: The City offers the “Pay with Plastic” program. Customers are able to pay for charges over the counter using their debit or credit cards. In addition, the City has partnered with Xpress Bill Pay where customers can view and pay their utility bill using their debit, credit, or check online (www.xpressbillpay.com).

 

 Wastewater Services

Q: What components of my sewer disposal system is the city responsible for maintaining and repairing? A: The city is responsible for maintaining the main sanitary line. The individual sewer lead as well as the connection to the main line are the sole responsibility of the home owner.

Q: How do I report a sewer backup? A: Monday – Friday 8am - 5pm, contact the Public Works Department at (509) 786-7300. After 5 pm, weekends and holidays, contact our after ours line at (509) 786-2332.

Q: My sewer line is backing up in my house. Will the City unplug my line? A: The City will confirm the blockage is not in their own main line; however, the homeowner is responsible for any lateral line that runs off the main line to their homes or businesses.

Q: I've had a plumber come several times and said there are tree roots in my sewer line. What can I do to help this problem without replacing the line? A: Once the line is clean there are products at your local hardware store that you can put down your sewer lateral to prevent the tree roots from returning.

Q: Where is my house lateral line located? A: When the house is built we require the contractor to tap our main line, therefore we do not keep maps or track where each resident’s sewer line meets with the City’s mainline. You will want to track where the line leaves your house to locate it.

Q: Can I have a separate meter installed for my sprinkler system to avoid sewage charges? A: Yes. You will want to choose what size of meter you need to support your lawn system. There is an install fee for the meter and the cost of the meter itself.

 

 Water Services

Q: How do I find out my water pressure? A: We cannot give exact pressure readings for each individual house. However, we can tell you the standard pressure in your neighborhood. Please call the Public Works Department at (509) 786-7300 for more information.

Q: Why is hydrant flushing necessary? A: It enhances water quality by removing sediments from inside the mainline and flushing them out through the hydrant; identifies malfunctions of the hydrant and related valves; helps determine weaknesses in the water distribution system; identifies inadequate water volumes and pressures in the mainlines and helps determines fire flow adequacy.

Q: What should I do when City crews are flushing hydrants in my area? A: Mainly, avoid using the dishwasher, washing machine. Don’t turn on the faucets (hot or cold). Wait until the operation is completed. If you are driving in the work zone, please drive carefully.

Q: Why does my water look rusty or cloudy after hydrant flushing? A: When a hydrant is opened, the water in the mainline will flow out at a high velocity. This creates a scouring action in the pipe and dislodges fine sediment particles that have accumulated in the pipe. The fine sediment mixes with the water,  turning the water a cloudy or rusty brown color. This mixture is discharged out of the hydrant.  There is no health hazard associated with the discolored water.  Remember, after the hydrant flushing operation, let your water clear a few hours before you use it.

Q: Who do I call for more information about water quality? A: For additional information about water quality,  please call the Public Works Department, (509) 786-7300.

 Yard Sales

Q. Are there any special permits required to have a yard sale? A. Yes, the City of Prosser requires a yard sale permit, cost is $2.00. The permit allows a citizen to have three (3) consecutive days in which they can have their sale. Citizens are allowed to obtain two (2) permits per year. Permits are available at City Hall. However, a more convenient option is now available. You may now apply and pay for a yard sale permit online at   www.cityofprosser.com/forms.

Q. Where can I place my yard sale sign(s)? A. Currently, citizens are not allowed to place their signs, boxes, or any other item in the City right of way (sidewalk, telephone poles, light poles, stop sign poles, etc). Citizens are encouraged to post an advertisement in the local paper or place the signs on private property, after permission from the property owner has been granted. The City recently added a section to its website that lists permitted yard sales. This list is updated regularly and can be found on the City's Homepage.

Q. What is City right-of-way? A. City right-of-way is the area consisting of roadways, sidewalks, parks, and other miscellaneous locations. A general rule in determining what is the City right-of-way is to look parallel to a street where a sidewalk is, or should be. Another way to determine the right-of-way often times is looking at the location of power boxes, manholes, water boxes, etc.

Q. Why does the City of Prosser prohibit the placement of yard sale signs and boxes in the City right-of-way areas? A. The City of Prosser prohibits the placement of signs and boxes in the City right-of-way areas because several problems occur when signs are placed in these areas. One problem is that yard sale signs and boxes placed on the sidewalk can potentially block the travel area of the sidewalk. Signs placed on utility poles and sign posts can cause problems for the utility companies or cause sight hazards on the posts if they are too large or brightly colored. In addition, to those problems yard sale signs often times do not get picked up by the owner and litter the streets with unnecessary trash.

Q. My yard sale sign is gone. Where did it go? A. Chances are that one of two things happened: either the sign has blown away or the City of Prosser removed the sign from its location. Often times City employees will remove the signs if they are located in such a spot as to cause an immediate hazard/nuisance or the Community Service Officer will routinely remove any and all signs/boxes that are located in the City right-of-way.